Live Patient Care Support for Less — HIPAA-Trained & Practice-Ready

Patient Service Care

Our agents handle all inbound patient communications, including appointment scheduling, general inquiries, and lab or referral status updates. They are trained to navigate your EMR and CRM systems to document every interaction accurately. Bilingual support is available to ensure clear communication with a diverse patient base.

Patient Follow-up and QA

Our follow-up team contacts patients after their appointments to gather feedback, resolve pending matters, and proactively address any concerns. This role is key to boosting quality assurance, enhancing patient satisfaction, and increasing long-term retention for your practice through personalized, solution-oriented outreach.

Referral Processing and Coordination

Our Referral Processors ensure the smooth processing of patient referrals by entering and updating referral information in your EMR system. They verify insurance eligibility, track referral statuses, and communicate with both patients and providers to close gaps and clarify missing information.

NEMT Dispatching and Communication

Our Non-Emergency Medical Transportation Dispatchers coordinate ride scheduling, communicate trip details to drivers and patients, and track routes in real time. They resolve delays and cancellations efficiently while ensuring all transportation services remain HIPAA-compliant and aligned with patient care needs.

Medical Records Management

Our Medical Records Clerks manage the secure processing of incoming and outgoing medical records requests. They retrieve, scan, and upload patient records into your EMR system, ensuring full HIPAA compliance and timely release. They also assist during audits and maintain organized, accurate data for compliance and accreditation readiness.