Keep patient workflows moving.
- Patient outreach, scheduling, intake, and follow-up
- Eligibility and prior-authorization follow-up
- Referrals, medical records, and EHR or CRM entry
Nearshore teams.Clear accountability.
Dedicated bilingual teams in Colombia for U.S. and Canadian healthcare and logistics operations.
Choose the operation you need to protect.
Explore dedicated support for healthcare or logistics workflows.
Protect every handoff behind the load.
- Track and trace through calls, portals, and TMS updates
- POD collection, invoice preparation, and freight audits
- Exception escalation, dispatch assistance, and customer updates
Start with the operating model you need.
Build managed capacity or keep operational control while changing the Colombian workforce-administration layer.
Managed Pods
For organizations that need Optimus to recruit, employ, administer, oversee, and quality-assure one or more dedicated agents.
- Initial fit
- May start with one dedicated agent
- Oversight
- Named Optimus supervisor, routine QA, weekly visibility, monthly review, and escalation
- Use when
- You are adding or extending managed capacity
Transition Pods
For established operations that keep their workflow, systems, SOPs, daily management, performance management, and operational QA.
- Initial fit
- Existing team or new personnel entering an established workflow
- Pricing
- Transition Pod fees start at US$299 per employee/month, plus employment cost and selected infrastructure
- Use when
- You manage the operation and need Optimus to handle employment and personnel administration
See what a Managed Pod owns.
See the accountable operating layer included in every engagement and the additional responsibilities defined by the agreed scope.
Schedule an operations assessment| Ownership area | Internal model | Managed Pod |
|---|---|---|
| Recruiting & continuity | Your team owns hiring, onboarding, and replacement coverage. | Recruiting, employment administration, and replacement hiring included. |
| Team management | Your managers absorb day-to-day supervision. | A named Optimus supervisor is included. Smaller pods may use shared lead oversight. |
| Quality & accountability | Your team builds, monitors, and maintains its own controls. | Routine quality assurance, weekly operational visibility, a monthly review, and an escalation path included. |
| Cost visibility | Track payroll, equipment, management time, and overhead separately. | Monthly per-agent pricing with inclusions and exclusions defined in the proposal. |
Trust is earned in the work.
“Optimus Innovations improved our patient support with professionalism and accuracy.”
Juan BastoDHG Medical Centers“Exceptional service and seamless collaboration. Dependable partner.”
Charles VazquezAll In One Benefits Group“Front desk and referrals now run smoothly. They understand urgency.”
Juan RosaOrange Medical CenterBring us one workflow.
We assess its ownership, team structure, and oversight needs before recommending a pod model.