Keep patient workflows moving.
- Patient outreach, scheduling, intake, and follow-up
- Eligibility and prior-authorization follow-up
- Referrals, medical records, and EHR or CRM entry
Managed bilingual teams in Colombia.Lower costs. Keep control.
Dedicated bilingual teams in Colombia for U.S. healthcare and logistics operations, with defined workflows, quality reviews, reporting, and escalation built into each engagement.
Choose the operation you need to protect.
Explore dedicated support for healthcare or logistics workflows.
Protect every handoff behind the load.
- Track and trace through calls, portals, and TMS updates
- POD collection, invoice preparation, and freight audits
- Exception escalation, dispatch assistance, and customer updates
Start with the operating model you need.
Build managed capacity or keep daily control while changing the Colombian employment layer.
Managed Pods
For organizations that need Optimus to recruit, employ, administer, oversee, and quality-assure one or more dedicated agents.
- Initial fit
- One to twenty agents
- Pricing
- Predictable monthly price per agent
- Use when
- You are adding or extending managed capacity
Transition Pods
For established operations that keep their workflow, systems, SOPs, daily management, performance management, and operational QA.
- Initial fit
- Up to one hundred agents
- Pricing
- Employment cost + fees from $299 per employee/month; volume pricing may apply
- Use when
- You manage the operation and need Optimus to handle employment and personnel administration
See what a Managed Pod owns.
Compare its monthly agent price with the internal responsibilities covered by the agreed scope.
Schedule an operations assessment| Ownership area | Internal model | Managed Pod |
|---|---|---|
| Recruiting & continuity | Your team owns hiring, onboarding, and replacement coverage. | Recruiting, employment administration, and replacement hiring included. |
| Team management | Your managers absorb day-to-day supervision. | Team-lead oversight included, with dedicated leadership as your pod scales. |
| Quality & accountability | Your team builds, monitors, and maintains its own controls. | Quality assurance, weekly oversight, monthly reporting, and escalation management included. |
| Cost visibility | Track payroll, equipment, management time, and overhead separately. | One predictable monthly price per agent for the agreed operating scope. |
Trust is earned in the work.
“Optimus Innovations improved our patient support with professionalism and accuracy.”
Juan BastoDHG Medical Centers“Exceptional service and seamless collaboration. Dependable partner.”
Charles VazquezAll In One Benefits Group“Front desk and referrals now run smoothly. They understand urgency.”
Juan RosaOrange Medical CenterBring us one workflow.
We assess its ownership, team structure, and oversight needs before recommending a pod model.