Keep patient workflows moving.
- Patient outreach, scheduling, intake, and follow-up
- Eligibility and prior-authorization follow-up
- Referrals, medical records, and EHR or CRM entry
Add nearshore capacity.Keep operational control.
Dedicated bilingual teams in Colombia for U.S. healthcare and logistics operations, with defined workflows, quality reviews, reporting, and escalation built into each engagement.
Choose the operation you need to protect.
Explore dedicated support for healthcare or logistics workflows.
Protect every handoff behind the load.
- Track and trace through calls, portals, and TMS updates
- POD collection, invoice preparation, and freight audits
- Exception escalation, dispatch assistance, and customer updates
Start with the operating model you need.
Build new managed capacity or hand over an established workflow.
Managed Pods
For organizations that need Optimus to recruit, employ, administer, oversee, and quality-assure one or more dedicated agents.
- Initial fit
- One to twenty agents
- Pricing
- Predictable monthly price per agent
- Use when
- You are adding or extending managed capacity
Transition Pods
For established workflows, systems, and teams that Optimus can take over and run without requiring an unnecessary redesign.
- Team size
- Up to one hundred agents
- Pricing
- Custom after operational review
- Use when
- You want Optimus to take over a workflow that already runs
See what a Managed Pod owns.
Compare its monthly agent price with the internal responsibilities covered by the agreed scope.
Schedule an operations assessment| Ownership area | Internal model | Managed Pod |
|---|---|---|
| Recruiting and continuity | Own hiring, onboarding, and backfill. | Recruitment, employment administration, and replacement hiring. |
| Team management | Absorb day-to-day oversight. | Shared team-lead oversight below twenty agents; a dedicated team lead at twenty. |
| Quality controls | Build and maintain controls. | Quality assurance, weekly oversight, monthly reporting, and escalation. |
| Cost visibility | Track payroll, equipment, and overhead separately. | Predictable monthly price per agent for the agreed scope. |
Trust is earned in the work.
“Optimus Innovations improved our patient support with professionalism and accuracy.”
Juan BastoDHG Medical Centers“Exceptional service and seamless collaboration. Dependable partner.”
Charles VazquezAll In One Benefits Group“Front desk and referrals now run smoothly. They understand urgency.”
Juan RosaOrange Medical CenterBring us one workflow.
We assess its ownership, team structure, and oversight needs before recommending a pod model.